Survey Form - Security SCG

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HOME
Security Services
About
Shop
Blogs
Contact
Career
- Apply As Guard
- Other Jobs
Get A Quote
Feedback

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Survey

Security Consulting Group – Customer Feedback Survey

We value your feedback and use it to improve our services. This survey will take only 4–8 minutes to complete.

1. How did you hear about SCG?

Google Search Referral Social Media Yelp / Online Listings

2. What type of service did you use? (Check all that apply)

Security Guard Services Video Surveillance / CCTV Alarm Systems Remote Monitoring Security Consulting Access Control Systems

3. How long have you been a customer of SCG?

First-time customer Less than 6 months 6 to 12 months More than a year

4. Was the service for:

Residential property Commercial or business use Event or temporary security

5. How would you rate the professionalism of our staff?

Very professional Somewhat professional Neutral Needs improvement Not professional

6. Did the team arrive on time as scheduled?

Yes No Partially Not applicable

7. Was the service completed to your satisfaction?

Fully satisfied Partially satisfied Not satisfied Not applicable

8. How would you rate the quality of the equipment provided (if applicable)?

Excellent Good Fair Poor Not applicable

9. How well did our service meet your security needs or expectations?

Exceeded expectations Met expectations Below expectations Did not meet expectations

10. Were your concerns or questions handled in a timely manner?

Always Usually Sometimes Rarely Never

11. How would you rate your overall customer service experience with SCG?

Excellent Good Average Poor Very poor

12. Was our team responsive after the service was delivered?

Yes No Have not needed support yet

13. Were the pricing and service terms clearly explained?

Very clear Somewhat clear Not very clear Not explained at all

14. How likely are you to use our services again?

Very likely Likely Not sure Unlikely

15. Would you recommend SCG to others?

Definitely Probably Probably not Definitely not

16. What did you like most about SCG’s service?

17. What improvements would you suggest for our service?

18. Do you have any security-related concerns or incidents you'd like to report?

19. Are you connected with SCG on social media or subscribed to our newsletter?

Yes No I was not aware

20. Would you like to be contacted for follow-up or promotional offers?

Yes (please leave your contact details below) No

Your Email

On-Call Service 24/7

(800) 806-5422

Our protection is always there 24 hours

Any anomalies or unusual activities detected by the security personnel will be reported to
the concerned authority/ administration

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Security Consulting Group is a well-established, reliable,
and accredited security protection firm. We have been
keeping public safety along with protecting our clients’ assets.

PPO#119767

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Our Services

Armed Security Services
Camera system
Security Consulting
Alarm System
Fire Watch Security
Marked Vehicle Patrol
Access Control System

Contact Us

8928 Fullbright Ave Chatsworth, CA 91311
(800) 806-5422
info@securityscg.com